A while ago, I got Innocraftsman's mini drill press. Note, this is a VERY small drill press, intended for precision work. I splurged and got the model with the brushless DC motor and the better belt. I've only used it once, but again, I love the precision and quality of the tool. And my wife, an artist and a maker, has used it quite a few times. Color us a satisfied customer.
Another thing I didn't have is a nice vise. I have a cheap one with a suction cup bottom, and it's OK, but sometimes the heart wants what it wants. So I ordered Innocraftsman's 2-Inch Universal Precision Sine Adjustable Angle Vise. No, I don't need it. I don't do the kind of work it was intended for. But dammit, I WANT it. :-)
So, what did I receive? A box of ballpoint pens. They have a custom inscription on them in Spanish. And there's a lot of them, I would guess 500. Obviously shipped from China, so something got mixed up in the process.
I contacted Innocraftsman and we did a little bit of detective work - I found out where UPS picked it up from. The logistics company presumably got a large container from China and re-shipped each product, but put my label on the wrong box. Somebody else presumably got my vise, and we didn't have a lead on where it might have gone.
Fortunately, Innocraftsman didn't make a fuss, they just shipped me a new one, and it arrived yesterday. Even though I haven't used it yet, I just love looking at it and manipulating its controls.
AND I have a box of pens. Anybody want a pen? ;-)
So credit to Innocraftsman for making awesome precision tools, and credit for making good on a problem that wasn't their fault. Thanks!
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